PRIVACY POLICY

1. INTRODUCTION

I DO Entertainment (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at idoentertainment.ca (the “Site”), use our services, or otherwise interact with us.

By accessing our Site or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect the following personal information when you voluntarily provide it to us:

• Full name
• Email address
• Phone number
• Mailing address or event venue address
• Event date and details
• Payment and billing information (processed securely through our third-party payment processor)
• Any other information you choose to provide in contact forms, emails, or during consultations

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website or source
• Pages viewed, time spent on pages, and navigation paths
• Date and time of access
• Device identifiers and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files placed on your device that help us improve our Site and your experience. You may control cookies through your browser settings; however, disabling cookies may limit your ability to use certain features of our Site.

We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Third-Party Cookies: Set by third-party services embedded in our Site (e.g., HoneyBook, Google Reviews widget)

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process bookings, contracts, and payments for our event services
• To communicate with you about your event, including confirmations, updates, and follow-ups
• To send promotional communications, newsletters, and marketing materials (with your consent)
• To improve, personalize, and optimize our Site and services
• To analyze usage trends and measure the effectiveness of our marketing campaigns
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To detect, prevent, and address fraud, security breaches, or technical issues

4. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors (e.g., Stripe, HoneyBook), email service providers, analytics providers (e.g., Google Analytics), and cloud hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Event Partners: With your consent, we may share relevant event details with subcontractors, venues, or partner vendors involved in delivering your event services.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For event-related data, we typically retain records for a period of seven (7) years following the completion of services. Contact form submissions and marketing data are retained until you request deletion or unsubscribe from our communications.

6. DATA SECURITY

We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw consent at any time.
• Opt-Out of Marketing: You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@idoentertainment.ca. We will respond to your request within thirty (30) days.

8. CANADIAN PRIVACY LEGISLATION

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. Under PIPEDA, you have the right to access your personal information held by us, to challenge its accuracy, and to request amendments. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

9. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites, services, or applications that are not operated by us. These include, but are not limited to, HoneyBook (our booking and contact form provider), Google Reviews, and social media platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

10. CHILDREN'S PRIVACY

Our Site and services are not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Site with an updated “Last updated” date. Your continued use of our Site or services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: